Refund policy

Requirements and Instructions

Returns are not accepted on properly functioning products.

To be eligible for a return, your item must be the same condition in which you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, contact us at support@devriesindustries.com

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return and receiving approval will not be accepted. 

You can always contact us for any return question at support@devriesindustries.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact me at support@devriesindustries.com.